E-Commerce Fulfillment Service in Iraq
Short & Long-Term Storage
Inventory Management
Distribution Across All Iraq.
Inventory Management
Distribution Across All Iraq.
Store, Pack, Deliver & Collect COD Across All Iraq
Running an online store in Iraq? Masar Logistics is your ultimate end-to-end e-commerce fulfillment partner. We store your products in our secure hubs, pick and pack every order, deliver to your customers across all 18 Iraqi governorates, handle Cash on Delivery (COD) collection, and manage returns smoothly.
You focus on selling. We handle everything that happens after the order is placed.
Iraq’s e-commerce market is growing faster than ever. Whether you sell through social media, WhatsApp, or major e-commerce platforms, your customers expect fast delivery, secure COD collection, and hassle-free returns. Masar Logistics gives you the infrastructure to scale your business without the cost of managing your own warehouse or delivery team.
What sets us apart is our complete supply chain capability. Beyond standard fulfillment, we leverage our global air, sea, and land transport networks to import your stock directly from China, Turkey, or anywhere worldwide, clear customs, and transfer it straight to our warehouses—offering you a true one-partner supply chain solution.
The Reality of E-Commerce in Iraq
What Every Online Seller Needs to Know
Iraq’s e-commerce landscape has its own unique operational challenges. A logistics partner who doesn’t understand these realities will cost your business both revenue and customers:
Almost all e-commerce transactions in Iraq rely on COD. Your cash is essentially tied up in the field, making a trusted fulfillment partner with fast financial settlement critical for your cash flow.
Without a standardized postal system, deliveries depend heavily on local landmarks and direct customer phone coordination. In-depth local knowledge is the only way to ensure high delivery success rates.
Moving shipments between the Federal Iraq areas and Kurdistan Region requires specific checkpoint documentation. Inexperience here adds 1 to 3 days of delays, while Masar Logistics smoothly navigates both regions daily.
National return rates hover around 40% due to failed deliveries or cancellations. We handle your reverse logistics systematically—bringing items back, inspecting conditions, and updating your inventory instantly to prevent losses.
What Is E-Commerce Fulfillment?
E-commerce fulfillment is the complete process of storing, packing, and delivering orders to your customers. When you partner with Masar Logistics, we handle all the physical operations behind the scenes so you can focus entirely on growing your sales.
| Without Fulfillment (Doing It Yourself) | With Masar Logistics Fulfillment |
|---|---|
| Store goods at home or informal space (disorganized) | Goods stored in a professional, secure warehouse |
| Pack every order manually (time-consuming) | Our team packs every order — fast and accurate |
| Arrange delivery for each order yourself | We dispatch orders same-day or next-day automatically |
| Chase customers for COD payment yourself | We collect COD and settle to your account on schedule |
| Handle returns individually (no system) | Returns managed systematically with instant stock updates |
| No visibility on stock levels | Real-time inventory reports — always know your stock balance |
| Cannot scale (limited by your own time) | Scales with your business — from 10 to 10,000+ orders |
Our End-to-End E-Commerce Services
From the moment your stock lands in Iraq to the moment the cash is settled in your account, we handle the entire work flow of your e-commerce logistics.
01. International Inbound Logistics:
Full freight management (Air, Sea, and Land) from worldwide origins directly to our local fulfillment centers, including complete customs clearance.
02. Secure Warehousing:
Modern, secure, and organized facilities with unique SKU tracking to ensure absolute accuracy in inventory levels.
03. Automated Order Management:
Seamless order ingestion through WhatsApp / Email, shared spreadsheets, or our user-friendly client portal.
04. Fast Pick & Pack:
High-speed, accurate order preparation utilizing standard or fragile-approved packaging based on your specifications.
05. Nationwide Last-Mile Delivery:
Reliable delivery coverage reaching all 18 Iraqi governorates, offering same-day or next-day service in major regions.
06. Professional COD Collection:
Secure cash handling at the customer’s doorstep with a fully transparent and systematic daily, weekly, or monthly settlement process.
07. Failed Delivery Management:
Proactive customer coordination via calls, WhatsApp, and Email alongside multiple delivery attempts to maximize your success rates.
08. Efficient Reverse Logistics:
Structured return processing, including instant physical inspections, condition reporting, and immediate stock updates.
09. Transparent Business Visibility:
Detailed delivery, inventory, and financial reports delivered seamlessly via email, WhatsApp, or your portal dashboard.
The Complete Masar Logistics Fulfillment Flow From Supplier to Customer
Stage 1 — Source & Import
You buy products from a supplier in China, Turkey, UAE, or elsewhere. You use our overseas address, or your supplier ships directly. We handle the freight (air, sea, or road), Iraqi customs clearance, and delivery into our fulfillment warehouse in Baghdad or Erbil.
Stage 2 — Receive & Stock
Goods arrive at our warehouse. We count, inspect, and photograph the delivery. Every SKU is logged into the inventory system. You receive a stock confirmation report. Your products are on the shelves, ready for orders.
Stage 3 — Customer Orders
Your customer places an order on your Instagram page, Shopify store, website, or WhatsApp channel. You forward the order to us — or it comes through automatically via platform integration. We confirm the order is in stock and queue it for picking.
Stage 4 — Pick, Pack & Dispatch
Our team picks the item from stock, packs it in your branded or standard packaging, applies the shipping label, and hands it to the delivery team. Orders received before 2pm are dispatched same day. Inventory is updated immediately.
Stage 5 — Last-Mile Delivery & COD Collection
Our driver delivers to your customer. They call ahead to confirm. The customer receives the package and pays the COD amount. Delivery is confirmed with a photo or signature. The order status updates in your report immediately.
Stage 6 — COD Settlement to You
Collected COD amounts are reconciled daily and settled to your bank account or wallet on your agreed cycle, weekly or bi-weekly. You receive a full settlement report with every transfer.
Stage 7 — Returns Processed
Any returns are collected from customers, inspected at our warehouse, and restocked or reported. Your inventory is updated. You see the return in your daily report with a condition note. If the item is sellable, it is available for your next order immediately.
Product Categories We Fulfill in Iraq
Masar Logistics handles all standard commercial e-commerce products. Here are the most common categories sold online in Iraq that we currently fulfill:
Customized Warehousing & Flexible Pricing
| Product Category | Examples | Special Handling Notes |
|---|---|---|
| Fashion & Clothing | T-shirts, abayas, jeans, sportswear, kids' clothing | Bagged per item, folded neatly, size-labelled |
| Footwear | Sneakers, sandals, formal shoes, slippers | Boxed or bagged, pair-matched |
| Bags & Accessories | Handbags, wallets, belts, jewellery, sunglasses | Bubble-wrapped if fragile, gift-ready packing |
| Electronics & Gadgets | Phones, earbuds, chargers, smartwatches, accessories | Padded packing, fragile labelling |
| Home & Kitchen | Kitchenware, home décor, bedding, curtains | Boxed, labelled, large items strapped |
| Beauty & Personal Care | Skincare, cosmetics tools, hair products | Sealed bags, moisture-protected |
| Toys & Baby Products | Toys, baby gear, children's accessories | Safe packing, no sharp edges exposed |
| Sports & Fitness | Fitness gear, outdoor equipment, sports accessories | Boxed or bagged depending on size |
| Stationery & Office | Pens, notebooks, office tools, organizers | Bundled per order |
| Automotive Accessories | Car accessories, phone mounts, seat covers | Standard packing, durable bags |
| Small Appliances | Blenders, trimmers, hair dryers, small tools | Original box where available, otherwise bubble-wrapped |
| Books & Educational | Arabic/English books, educational kits | Wrapped in plastic to protect covers |
Our warehousing rates in Baghdad are highly flexible and meet your specific business needs. Instead of fixed pricing, we review every request on a case-by-case basis, factoring in your product category, storage volume, and contract duration to give you the most competitive rate.
We offer optimized solutions for long-term partners with consistent volumes, as well as flexible options for short-term seasonal demands.
Ready to optimize your supply chain? Connect with our specialists today for a customized quote.
Call Center
24/7 Support
(+964) 777 499 4474
Email Us
Get in Touch
info@masarlogistics.com
Frequently Asked Questions (FAQ’s)
Drivers collect payment at delivery, with cash reconciled daily. You receive daily reports on order status and payments. Collected funds are settled to your bank or ZainCash wallet on a weekly or bi-weekly cycle to ensure consistent cash flow.
Yes. We serve all 18 governorates, including Erbil, Basra, and Mosul. Delivery takes 1–2 days in major cities and 2–3 days for remote areas. Our nationwide network ensures your business can reach customers in every corner of Iraq.
Absolutely. You provide the branded boxes or mailers, and we store and use them for your orders at no extra cost. This is a seamless way to build brand recognition and provide a professional unboxing experience for your customers in Iraq.
Our drivers collect returns directly from the customer. Once received at our warehouse, we inspect items and provide a condition report. Sellable goods are restocked immediately, while damaged items are photographed and reported in your daily updates.
Yes. We manage your entire supply chain, from international air and sea freight to local fulfillment. Whether it is air cargo from China or road transport from Turkey via Ibrahim Khalil, we provide a single, end-to-end solution for your inventory.
We support businesses at every growth stage. While there is no strict minimum, fulfillment is most cost-effective at 50–100 orders per month. Contact us to discuss your volume, and we’ll help determine the most efficient setup for your stage.
We make up to three delivery attempts and contact the customer via WhatsApp to reschedule. If all attempts fail, the item returns to our warehouse. You are updated at every stage to decide whether to reattempt delivery or cancel the order.
Yes. Our Erbil hub manages daily runs to Sulaymaniyah, Duhok, and Mosul. We handle all checkpoint documentation between Kurdistan and Federal Iraq, ensuring shipments move smoothly and without the delays common with less experienced providers.
Ready to Scale Your E-commerce Fulfillment?
From order processing to last-mile delivery, we handle everything so you can focus on growing your business.
