Introduction

Masar Logistics (‘we’, ‘us’, ‘our’, or ‘the Company’) is a logistics and freight services company registered and operating in Iraq, providing air freight, sea freight, land transport, warehousing, e-commerce fulfillment, and procurement services to businesses and individuals across Iraq and internationally.

We are committed to protecting the privacy and personal data of every person who interacts with us — including clients, website visitors, suppliers, partners, and job applicants. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have over your information.

By using our website (masarlogistics.iq), contacting us by any means, or using any of our services, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy is consistent with the requirements of Iraq’s E-Commerce Regulation No. 4 of 2025 (Cabinet Resolution No. 135 of 2025), the general privacy provisions of Iraqi civil and penal law, and international best practice data protection standards.

 

What Personal Information We Collect

We collect different types of personal information depending on your relationship with us and how you interact with our services. We only collect information that is necessary for the purposes described in this Privacy Policy.

Information You Give Us Directly

When you contact us, request a quote, use our services, or create an account, you may provide:

  • Full name — individual or business contact person
  • Company name and legal registration details
  • Email address and telephone / WhatsApp number
  • Physical business address and delivery/collection addresses
  • Shipment details — cargo type, weight, dimensions, origin, destination
  • Financial information — bank account details for invoicing and COD settlement
  • National ID or passport number — required for customs declarations
  • Tax identification number (TIN) — for commercial invoice and customs purposes
  • Login credentials — username and password if you create an account on our portal
  • Communication records — emails, WhatsApp messages, and call logs with our team

Information We Collect Automatically

When you visit our website (masarlogistics.iq), we automatically collect:

  • IP address and approximate location (country/city level)
  • Browser type, version, and operating system
  • Pages visited, time spent on each page, and navigation path
  • Referring website — the site you came from before visiting ours
  • Device type — desktop, mobile, or tablet
  • Cookie data — see Section 9 (Cookies) for full details

Information We Receive From Third Parties

In some circumstances, we receive personal information about you from third parties:

  • Freight partners, shipping lines, and airlines — when coordinating shipments on your behalf
  • Iraqi customs authorities — when processing import and export declarations
  • Suppliers abroad — when managing procurement or overseas warehouse operations for you
  • Port and airport authorities — for cargo clearance and handling
  • Business verification services — to verify the identity of commercial clients

 

How We Use Your Personal Information

We use your personal information only for legitimate, specific purposes. We do not use your data for any purpose beyond what is described here without your consent.

To Provide Our Logistics Services

  • Process your shipment bookings — air freight, sea freight, land transport, and cross-border road freight
  • Arrange cargo pickup, transport, customs clearance, and delivery
  • Prepare and submit customs declarations to Iraqi and foreign customs authorities
  • Issue invoices, receipts, and financial statements
  • Manage your warehoused inventory — receiving, storage, and dispatch
  • Process COD collections and settle payments to your account
  • Coordinate with carriers, airlines, shipping lines, and border agents on your behalf

To Communicate With You

  • Respond to your enquiries, quote requests, and service questions
  • Send shipment status updates — departure, transit, arrival, and delivery notifications
  • Notify you of COD collection confirmations and payment settlements
  • Send invoices and payment reminders
  • Communicate changes to our services, pricing, or terms

To Comply With Legal Obligations

  • Submit mandatory customs and trade documentation to Iraqi authorities
  • Comply with Iraqi tax and commercial record-keeping requirements
  • Respond to requests from Iraqi law enforcement or government authorities
  • Meet anti-money laundering (AML) and know-your-customer (KYC) obligations for commercial clients
  • Comply with Iraq’s E-Commerce Regulation No. 4 of 2025 requirements for data handling

To Improve Our Services

  • Analyse service performance — delivery times, customs clearance speed, and client satisfaction
  • Improve our website — understanding which pages are most useful and where problems occur
  • Develop new services — identifying what Iraqi businesses need most from logistics providers
  • Train our team — using aggregated, anonymised data to improve service quality

Marketing and Promotions

We may send you information about our services, promotions, or relevant logistics news if you have agreed to receive marketing communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. We do not sell your personal data to third parties for their own marketing purposes.

 

Legal Basis for Processing Your Information

Although Iraq does not currently have a standalone comprehensive data protection law, we operate on the following recognised legal bases — consistent with Iraq’s E-Commerce Regulation No. 4 of 2025, Iraqi civil and commercial law, and international best practice:

Contractual Necessity

The primary basis for processing your personal data is the performance of the logistics contract between Masar Logistics and you or your company. We need your information to arrange shipments, clear customs, manage your warehouse stock, and fulfil your orders.

Legitimate Interests

We process some personal data on the basis of our legitimate business interests — for example, to improve our services, prevent fraud, maintain security of our systems, and manage our business operations — where these interests are not overridden by your rights.

Legal Obligation

We process personal data where required by Iraqi law — including customs declarations, tax records, and responses to lawful authority requests.

Consent

Where we rely on your consent — for example, for marketing communications or non-essential cookies, we will ask for your explicit agreement and you may withdraw that consent at any time.

 

Who We Share Your Information With

We do not sell your personal data. We only share your information with third parties where necessary to deliver our services or comply with legal requirements.

Logistics and Shipping Partners

To arrange and complete your shipment, we share necessary details with:

  • Airlines and cargo carriers for air freight bookings and AWB issuance
  • Shipping lines for sea freight container bookings and Bill of Lading
  • Trucking companies for inland and cross-border road transport
  • Port and airport ground handlers for cargo handling and terminal operations
  • Overseas freight partners for import and export at origin or destination countries

Customs and Government Authorities

  • Iraqi General Authority of Customs for all import and export declarations
  • Iraqi Ministry of Trade for import license and e-commerce license compliance
  • Iraqi General Commission for Taxes for tax compliance
  • Foreign customs authorities for export clearance from origin countries
  • Iraqi security and law enforcement authorities where legally required

Technology and Service Providers

We use trusted third-party technology providers to operate our business. These include:

  • Website hosting and IT infrastructure providers
  • Email and communication platforms
  • Accounting and invoicing software
  • Warehouse management system (WMS) software
  • Payment transfer platforms — ZainCash, Qi Card for COD settlement

All technology providers are required to handle your data securely and only for the purpose of providing their service to us.

Professional Advisors

We may share information with our lawyers, accountants, auditors, and insurance advisors where necessary for business operations, dispute resolution, or compliance purposes. These parties are bound by professional confidentiality obligations.

Business Transfers

In the event that Masar Logistics is involved in a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity. We will notify you of any such change and your rights in that situation.

International Transfer of Personal Data

Because Masar Logistics arranges logistics services between Iraq and many other countries — including China, Turkey, UAE, Germany, the UK, India, and others — your personal information (particularly shipment details, commercial invoice data, and contact details) will necessarily be shared with parties in those countries as part of the logistics process.

These transfers are made on the basis of contractual necessity — they are required to complete the shipment service you have requested. Where possible, we use partners in countries that apply data protection standards appropriate to the sensitivity of the information shared.

By using our services for international shipments, you acknowledge and accept that this cross-border sharing of logistics data is an inherent and necessary part of the service.

 

Cookies and Website Tracking

Our website (www.masaraisa.com) uses cookies, small text files stored on your device to make the website work correctly and to understand how visitors use it. We use the following types of cookies:

Strictly Necessary Cookies

These cookies are essential for the website to function. They enable basic features such as page navigation and access to secure areas. You cannot opt out of these cookies as the website cannot function without them.

Performance and Analytics Cookies

We use analytics tools (such as Google Analytics) to understand how visitors use our website which pages are most visited, how long visitors stay, and where they come from. This data is aggregated and anonymised. We use it to improve our website. These cookies require your consent.

Marketing and Preference Cookies

If we run advertising campaigns, we may use cookies to measure the effectiveness of our ads and to avoid showing you the same ad repeatedly. These cookies require your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

 

How We Protect Your Information

We take the security of your personal data seriously. In accordance with Iraq’s E-Commerce Regulation No. 4 of 2025, we implement appropriate technical and organisational measures to protect your information against unauthorized access, loss, alteration, or disclosure.

Technical Security Measures

  • Encrypted website connections (HTTPS / SSL)
  • Password-protected access to all internal systems containing personal data
  • Secure, access-controlled warehouse management and logistics systems
  • Regular security updates and patches on all business systems
  • Firewalls and intrusion detection on our IT infrastructure

Organizational Security Measures

  • Access controls – staff can only access personal data relevant to their role
  • Confidentiality agreements – all employees are bound by data confidentiality obligations
  • Staff training on data protection and secure data handling
  • Physical security at our offices and warehouses – restricted access, CCTV, security staff

Data Breach Response

In the event of a data security breach that may affect your personal information, we will:

  • Investigate and contain the breach as quickly as possible
  • Notify affected individuals promptly with details of what happened and what data was affected
  • Notify relevant authorities as required by Iraqi law and E-Commerce Regulation No. 4 of 2025
  • Take immediate steps to prevent further unauthorized access

 

Your Rights Over Your Personal Data

While Iraq does not yet have a comprehensive standalone data protection law, Masar Logistics respects and upholds the following rights for all individuals whose data we hold, in line with international best practice:

Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. We will update your records promptly on request.

Right to Deletion

You may ask us to delete your personal data where we no longer have a legitimate reason to keep it. Please note that we may be required to retain certain records by Iraqi law (customs, tax, and commercial records) and cannot delete these even on request.

Right to Object to Marketing

You have the right to object to receiving marketing communications from us at any time. You can do this by clicking unsubscribe in any marketing email or contacting us directly.

Right to Withdraw Consent

Where we process your data based on your consent (for example, for marketing or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

 

Children’s Privacy

Masar Logistics provides business-to-business (B2B) and business-to-consumer (B2C) logistics services. Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal data, we will delete it promptly. If you believe a minor has submitted data to us, please contact us.

 

Links to Third-Party Websites

Our website may contain links to third-party websites, for example, links to shipping line tracking portals, government customs systems, or logistics industry resources. This Privacy Policy applies only to masarlogistics.iq. We have no control over and take no responsibility for the privacy practices of any external website. We encourage you to read the privacy policy of any third-party site you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practice. When we make significant changes, we will:

  • Post the updated policy on our website at masarasia.com/privacy

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

 

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Iraq, including applicable provisions of the Iraqi Civil Code, Iraqi Penal Code, and Iraq’s E-Commerce Regulation No. 4 of 2025 (Cabinet Resolution No. 135 of 2025). For operations in the Kurdistan Region of Iraq, the applicable laws of the Kurdistan Regional Government also apply.

 

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Baghdad, Republic of Iraq, unless otherwise agreed in writing.